FAQ
Help center
Frequently asked questions
Everything you need before ordering from BreezeLab.
Free shipping?
Yes — free shipping on all orders $45 and above (USD).
How long does shipping take?
Most orders arrive in 5–12 business days depending on your region. You'll get a tracking email as soon as your package ships.
How do I track my order?
Click the tracking link in your shipping confirmation email, or contact us at support@breezelab.com with your order number.
What is your return policy?
30-day guarantee. Unused items in original packaging can be returned. Email support@breezelab.com before sending anything back.
What if my product is defective?
Send a photo and short video to support@breezelab.com — we'll replace it or refund you in full. No hassle.
Is checkout secure?
Yes. All payments are encrypted by Shopify (card, Shop Pay, Apple Pay, and more).
Which product should I choose?
- Bladeless Neck Fan — commutes, festivals, hands-free cooling
- USB Desk Fan — home office, bedroom, quiet airflow
- Cooling Towel — gym, outdoor sports, instant chill
Are prices in US dollars?
Yes — all BreezeLab prices are listed in USD ($) at checkout.